Welcome to UroWell

UroWell Integrative Care by Uro Center OC offers a comprehensive wellness experience — from premium services and memberships to rewards and personalized care plans.

Download the UroWell app to book appointments, shop services, manage your membership, earn rewards, and more.

Download on the App Store

Our Services

We offer a wide range of integrative urology and wellness services including consultations, aesthetic treatments, and personalized care programs.

Need Help?

Visit our Support page for assistance with the app or your account.

Contact Us

App Support

Account Issues

If you're having trouble signing in or managing your profile, email us with your registered email address and a description of the issue.

Appointments

For questions about booking, rescheduling, or canceling appointments, contact our office directly by phone during business hours (Mon–Fri, 8am–5pm PT).

Memberships & Rewards

For questions about your membership tier, reward points, or billing, reach out via email and we'll respond within 1 business day.

Technical Issues

If the app isn't working as expected, try these steps:

• Ensure you have the latest version installed
• Restart the app completely
• Check your internet connection
• Restart your device

If the issue persists, email support@urocenteroc.com with your device model, iOS version, and a description of the problem.

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM PT
Saturday – Sunday: Closed

Email support is monitored during business hours. We aim to respond within 1 business day.

Effective Date: January 1, 2025 · Last Updated: March 13, 2026

Introduction

Uro Center OC ("we," "us," or "our") operates the UroWell Integrative Care mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Information We Collect

• Personal Information: Name, email address, phone number, and date of birth when you create an account.
• Appointment Data: Information related to service bookings and appointment history.
• Membership Information: Membership tier, enrollment date, rewards points balance, and referral activity.
• Usage Data: How you interact with the App, including pages visited, features used, and session duration.
• Device Information: Device type, operating system version, and unique device identifiers for push notifications.

How We Use Your Information

• Provide, maintain, and improve the App and our services
• Process appointments and manage your membership
• Track and manage your rewards and referral activity
• Send appointment reminders and service updates
• Respond to support requests and inquiries
• Personalize your experience within the App
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating the App, processing payments, or delivering services.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, and as required by law.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities
• Request a copy of your data in a portable format

California residents may have additional rights under the CCPA. To exercise any rights, contact us below.

Children's Privacy

The App is not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by updating the "Last Updated" date and, where appropriate, through in-app notifications.

Contact Us

Uro Center OC
18800 Delaware St, Ste 750
Huntington Beach, CA 92648
Email: support@urocenteroc.com
Phone: (714) 629-6626